Root Cause
We identified that the root cause of this issue was [具体流程缺口，例：our listing creation process did not include a restricted-keywords review step before submission]. Specifically, [简述事件经过：which ASIN / which date / what triggered].
Immediate Actions
Upon notification on [日期], we immediately: (1) [措施1，例：removed and corrected all affected listings — 3 ASINs]; (2) [措施2，例：audited our entire catalog of 45 ASINs for the same issue]; (3) [措施3，例：retrained the two team members responsible for listing creation on Amazon's restricted product policies].
Preventive Measures
To prevent recurrence, we have implemented: (1) [制度1，例：a mandatory pre-submission compliance checklist covering restricted keywords, category requirements and claim restrictions]; (2) [工具/节点，例：all new listings are now scanned with an automated banned-words checker before submission]; (3) [责任与周期，例：the operations lead reviews compliance reports every Monday and keeps records for 12 months].
范文片段（根因段，中文示意，提交时用英文）：
We identified the root cause as a gap in our listing review process: our team published a product page containing a health-related claim ("treats joint pain") without a compliance review step, because our checklist only covered trademark issues, not claim restrictions. We acknowledge this is a violation of Amazon's product detail page rules.